ABSTRACT
The objective ofthis study is to examine the consumers’perceptions on Covid-19information disseminatedby government agencies. This study employs the factor analysis method on a sample of 634 consumers in the Klang Valley, Malaysia. It was found that the consumers frequently use the disseminated information from government agencies involved in the management of Covid-19, especially as transmitted through the social media namely Telegram, Facebook and Twitter. The prompt response of these agencies in denying false news proved to further increase the public’s confidence in the information provided. In addition, the Covid-19 information has also successfully influenced the behavior of the community to comply with enforced standard operating procedures. The study established that, pictorial information is seen to be more understood than other forms of information. Covid-19 information should thus be disseminated by government agencies since it is adopted by all members of the public. © 2022 Penerbit Universiti Kebangsaan Malaysia. All rights reserved.